Blog & Articles
Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network (Cambridge, UK).
American firms are starting to bring call centers back to the U.S. – NPR August 25, 2010
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Part of what makes business so interesting and humbling is how often yesterday’s breakthrough is today’s breakdown. The story of success always has a next chapter where the players, the strategy and the execution have to address changing markets, competitors, technology and the like to compete and succeed. One of the driving forces for business over the past decade was cost reduction and […]