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This Land of Strangers

"..the most important book of the decade." — Richard Boyatzis, co-author of best seller Primal Leadership

Relationships, in all their varied forms, have been the lifetime study of Robert Hall. He brings a rare combination of experience as a researcher, consultant, writer, teacher and CEO in dealing with the real-world relationship challenges of modern organizations. When coupled with a decade of hands-on experience in the gritty world of inner-city homeless families it translates into a tapestry of vivid stories, well-researched and oft startling facts, and strategic insights that weave together the yet untold narrative of society's gravest risk and most stellar opportunity.

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Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network (Cambridge, UK).

Desperately Seeking One, Single, Solitary Relationship

Sep 15

Dimension Data surveyed 300 call centers in 36 countries across five continents … From 1997 to 2007, key performance metrics indicated a significant deterioration of quality of service in contact centers. Call abandon rates … increased nearly 127 percent … annual agent attrition rate rose by 93 percent. – Kevin Zimmerman, 1 to 1 Weekly, June 30, 2008

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Some say fish were the last to discover the existence of water. I suspect call centers have become such a way […]