Blog & Articles
Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network (Cambridge, UK).
“Southwest has grabbed nearly $1 billion in annual market share – thanks in large part to people avoiding bag fees.” – Southwest Airlines CEO Gary Kelly
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Don’t you just love it when a company lives up to its brand? When you truly know who you are the marketplace, competitors, and events sooner or later will provide special windows to reveal and reaffirm your identity. Southwest Airlines recently discerned just such an opening. Yet as is often the case, it would […]