Blog & Articles
Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network (Cambridge, UK).
…relationship itself is the real thing. We used to think all the energy was in the particles of the atom; now it seems that energy is, in fact, in the space between the particles. Richard Rohr, Everything Belongs
Much of the focus on strategic leadership either ignores or looks too narrowly at the importance of key relationships.
The latest leadership maxim to take a hit is maximizing shareholder value which focuses narrowly on the shareholder relationship. Steve Dunning at Forbes […]
We are a society drowning in text and starving for touch. The onslaught of electronic interactions and transactions has structurally changed how we relate. Email, texts, tweets, on-line purchases and kiosks that dispense everything from cash to gasoline have made unspoken words and icons the center of our universe.
What we are losing is nonverbal touch — a look that encourages, a hand that warms, a tone that soothes, a smile that greets, a wink that acknowledges, a lean-in that reinforces. […]