Blog & Articles
Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network (Cambridge, UK).
“Nearly 20% of employers cited a lack of soft skills as a key reason they couldn’t hire needed employees. Interpersonal skills and enthusiasm/motivation were commonly found lacking” – USA Today quoting Manpower Group’s 2012 Talent Shortage Survey
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It is tragic that in this era of painfully high unemployment, employers are struggling to find the basic skills needed to answer phones effectively and converse with customers. The need for stronger math and science skills in today’s highly sophisticated world is much […]