Return to Home

This Land of Strangers

"..the most important book of the decade." — Richard Boyatzis, co-author of best seller Primal Leadership

Relationships, in all their varied forms, have been the lifetime study of Robert Hall. He brings a rare combination of experience as a researcher, consultant, writer, teacher and CEO in dealing with the real-world relationship challenges of modern organizations. When coupled with a decade of hands-on experience in the gritty world of inner-city homeless families it translates into a tapestry of vivid stories, well-researched and oft startling facts, and strategic insights that weave together the yet untold narrative of society's gravest risk and most stellar opportunity.

Archives by Month:

Archives by Subject:

Blog & Articles

Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network (Cambridge, UK).

Year 2011: Looking in New Places for Breakthrough in the Customer Experience

Jan 15

Here is a one-question quiz: What company in 2010 created the largest lead over its competition in customer satisfaction? A hint, its retail stores played a very key role. The answer, which we will get to shortly, is highly relevant to a banking industry facing daunting challenges from three on-going trends.

First we continue to see our customers less. American Banker reports that in the first six months of 2007 compared to the first six months of 2010, the average per-branch […]