Blog & Articles
Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network (Cambridge, UK).
“In God we trust. All others must bring data.” — W. Edwards Deming, statistician, quality guru
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Big data helped re-elect a President, find Osama bin Laden, and contributed to the melt-down of our financial system. We are in the midst of a data revolution where social media introduces new terms like Arab Spring, Facebook Depression and Twitter anxiety that reflect a new reality: big data is changing the social and relationship fabric of […]
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The untold story of 2012 is how “not” became the new relationship normal — not married, not a parent, not a close friend, not a loyal customer, not a committed employee, not a Democrat nor Republican and not affiliated with organized religion. This flight from relationship flies in the face of a society that says individual relationships matter most, and where many organizations attempt to brand themselves as “relationship” focused. We speak in the poetry of relationships — home, family, […]
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“I am suggesting that they [big banks] be broken up…” – Sandy Weill, former Citigroup Chairman & CEO, who put together mammoth Citicorp and Travelers
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Put the word big in front of business, government, labor, oil, and banks and it makes the appeal smaller. In my March 2010 column “Big Bank Blowback” I chronicled the strong market-place head winds that impeded the progress of large organizations, especially banks. Now over two years later the strong winds have been upgraded to […]
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