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"..the most important book of the decade." — Richard Boyatzis, co-author of best seller Primal Leadership
Relationships, in all their varied forms, have been the lifetime study of Robert Hall. He brings a rare combination of experience as a researcher, consultant, writer, teacher and CEO in dealing with the real-world relationship challenges of modern organizations. When coupled with a decade of hands-on experience in the gritty world of inner-city homeless families it translates into a tapestry of vivid stories, well-researched and oft startling facts, and strategic insights that weave together the yet untold narrative of society's gravest risk and most stellar opportunity.
Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network (Cambridge, UK).
“In Manhattan, people with kids have nannies. In Queens, we have grandparents.” — Joel Kotkin, quoting a real estate agent, All in the Family, Forbes April 13, 2010
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The hurried trip to the airport was followed by a race to the ticket counter. I mentioned to the agent that we had booked on very short notice – that we had a bit of an emergency. Without expression or looking up from his screen the agent asked, “What kind of […]
Kids who knew their family history had higher self-esteem and fewer emotional problems, such as depression. – Robyn Fivush, psychology professor, Emory University, citing a two-year study.
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I received a call from a man about leasing some property that has been in my family. I had never met him, but he mentioned how he had admired my mom in some lease dealings he had with her after my dad passed away. Afterward, I got to thinking about how this small detail […]
… employees who know how their work has a meaningful, positive impact on others are not just happier than those who don’t; they are vastly more productive, too. – Adam Grant, Management Professor, Wharton
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Over the past 25 years, the effort to design more productive organizations has been dominated by the math of task efficiency that has mostly ignored the math of relational engagement and effectiveness. The race to scale by creating larger, more specialized, centralized functions has moved much […]
Religious leaders and pastors from around the country called to say that they, too, were ready to take their money out of the big banks … and instead invest according to their values, by putting money into more local and community-based institutions. – Reverend Jim Wallis, advocate for Move Your Money, Washington Post January 3, 2010
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Big government, big business, big unions, big banks – big trouble. In recent weeks we have seen a new chapter unfold – a […]
Chasing GDP growth results in lower living standards … GDP may be a poor measure of well-being, or even of market activity. – Joseph Stiglitz, Nobel Laureate in Economics, Sept. 13, 2009
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I zipped down the toll road that I have traveled so often. Where the old toll booths used to stand in the southbound lanes, six across, there was only an overhead camera and scanning device. At 70 miles per hour there was no need to even tap the […]
We have come to realize that the economic crisis was less a matter of subprime mortgages than subprime leadership. – Bill George, Harvard Business School
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Our recent economic travails set me to thinking about the learnings from this difficult period that will prepare better leaders for the future. Times of crisis can be deadly, but there’s nothing like navigating through adversity to forge the skills of leadership.
There is certainly plenty of room for improvement. According to the National Leadership […]
“… deposits are flooding in the door … the result of a favorable macro environment, not the strength of their brands or their own marketing pizzazz. – Tom Brown, bankstocks.com
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The word most associated with the word “predatory” – in a Google search – is “lenders.”
For bank marketers a funny thing happened on the way to building our brand. While we were working to positively position and frame our industry and our individual organizations – the […]
“All organizations are perfectly aligned to get the results they get.” – Organizational design expert Arthur W. Jones
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He stopped loving her today … So wailed George Jones in mournful country-western lyrics about the end of a life-long love-affair that could never be reconciled. I can relate. After nearly three decades, I just left my bank. It was my first break-up with a bank other than when I moved to a new city. The reason was not service, convenience, price […]
Early in both Iraq and Afghanistan our troops did body counts, à la Vietnam. But the big change came when the officers running these wars understood that R.B.’s (“relationships built”) actually matter more than K.I.A.’s. One relationship built with an Iraqi or Afghan mayor or imam or insurgent was worth so much more than one K.I.A. Relationships bring intelligence; they bring cooperation. One good relationship can save the lives of dozens of soldiers and civilians. – Thomas L. Friedman, The […]
Me: Is there any way I could call you tomorrow?
Him: No. You can contact the call center here, but there is no way to ensure that you get me.
Me: Is there any way you could call me?
Him: No. We are not allowed to make outbound calls.
Me: Well now surely in this age of electronic communication there is some way to do this. Is there a set time when I could call-in tomorrow, like when your shift first starts so we could talk?
Him: No.
Me: Could you email me […]
Copyright 2012 - Robert E.Hall
